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AI RISK ASSESSMENT
Meta AI logo

Meta AI

Meta
Multi-Use
Product Review
OVERALL RISK
Unacceptable Risk
For more information on our review process, see How We Review. The Common Sense Media Youth AI Safety Institute is funded by both philanthropy and industry, including the makers of some of the technologies we evaluate. The Institute is solely responsible for its standards, research, and evaluations, and maintains complete editorial independence over published results.
SCORING

The rating

Our assessment of how this product aligns with each of The Institute’s eight AI Principles. Full detail in the Evaluation section below.

AI Principles

Keep Kids & Teens Safe Unacceptable Risk
Be Effective Unacceptable Risk
Prioritize Fairness High risk
Put People First Unacceptable Risk
Support Human Connection Unacceptable Risk
Be Trustworthy High risk
Use Data Responsibly Moderate risk
Be Transparent & Accountable High risk
What it is

Meta AI is available to users age 13+ both as a standalone app and integrated across Meta's platforms: Instagram, WhatsApp, and Facebook. Teens can text, DM, or message the AI chatbot directly, or interact with versions of the AI chatbot that act like AI companions, some of which are user-generated characters or Meta-generated characters (like "Big sis Billie" and "Older bro Zach"). Others are voiced by celebrities like John Cena, Awkwafina, Keegan-Michael Key, and Kristen Bell.

If your teen uses Instagram, WhatsApp, or Facebook, they already have access to Meta AI—it appears right alongside their real friends in their direct messages. Many parents don't realize their teens can chat with AI companions that look and act like real teenagers.

Instagram interface


Meta AI and Meta AI companions are available on all Meta apps, including Instagram. On Instagram, for example, they appear in the same place a user would go to send a direct message to other accounts and are mixed in with real accounts.

Across all of these platforms and interaction modes, Meta AI's safety systems regularly fail when teens need help most. Instead of protecting vulnerable teenagers, the AI companion actively participates in planning dangerous activities while dismissing legitimate requests for support. This backwards approach teaches teens that harmful behaviors get attention, while healthy help-seeking gets rejection—exactly the opposite of what child development experts recommend, which is to consistently reward help-seeking and redirect harmful behaviors toward healthier alternatives.  What makes this particularly dangerous is that research shows teens who engage in one risky online behavior are much more likely to engage in others. Meta AI's broken safety systems expose teens to multiple risk categories all at once, creating a cascade of harmful influences that research shows can quickly spiral out of control.
 

What we found

Meta AI companions pretend to be real people. They claim to have seen teens "in the hallway" and describe having families and personal experiences, creating unhealthy attachments that make teens more vulnerable to manipulation and harmful advice.

Meta AI teaches teens that destructive behavior gets attention. When teens express harmful thoughts or behaviors, Meta AI engages and responds. When they seek healthy support, they often get dismissed with "Sorry, I can't help" responses.

Meta AI remembers and reinforces dangerous details. The system's memory focuses on the most concerning parts of conversations—like extreme weight loss goals or self-harm—and brings them up repeatedly, keeping users trapped in cycles of harmful thinking.

Meta AI poses unacceptable risks to teen safety. Safety systems regularly fail when teens are in crisis, missing clear signs of self-harm, suicide risk, and other dangerous situations that require immediate intervention.

When prompted, Meta AI actively helps teens plan harmful activities. Instead of redirecting dangerous conversations, Meta AI participates in planning joint suicide, illegal drug use, and cyberbullying campaigns against other students.

Harmful content slips through while helpful content gets blocked. Meta AI will engage with eating disorder behaviors, hate speech, and sexual content, but refuses to help with legitimate questions about friendships, growing up, or emotional support.

What every parent needs to know

  • Your teen can access Meta AI right now through Instagram, WhatsApp, and Facebook. No separate download is needed.

  • These AI "friends" claim to be real.

  • When your teen is in crisis, Meta AI fails regularly. Our testing found that it does not consistently provide help.

  • There are no parental controls—you cannot monitor or block these conversations.

  • Meta AI remembers dangerous conversation details and brings them up repeatedly, keeping your child trapped in harmful thinking patterns.

Meta AI in its current form, and on any of its current platforms (standalone app, Instagram, WhatsApp, and Facebook), represents an unacceptable risk to teen safety. Its utter failure to protect minors, combined with its active participation in planning dangerous activities, makes it unsuitable for teen use under any circumstances. 

This is not a system that needs improvement. It needs to be completely rebuilt with child safety as the foundational priority, not as an afterthought. 

Teens should not use Meta AI. Until Meta completely rebuilds this system with child safety as the foundation, every conversation puts your child at risk.

How to protect your teen right now 

Immediate steps: 

  • Ask them in a nonjudgmental way if they have been having AI conversations on Instagram, WhatsApp, Facebook, or Meta AI.

  • Talk to your teen directly about these AI "friends."

  • Set clear boundaries about not sharing personal information with AI chatbots.

  • Watch your teen for warning signs like changes in eating, mood, or mentions of "online friends."

  • Keep communication open so your teen comes to you instead of AI when they're struggling.

  • Consider monitoring their social media use more closely if you find AI conversations.

  • Connect them with real support like school counselors or therapists if needed.

  • Stay informed about new AI features being added to apps your teen uses.

What Meta AI does well

Meta AI sometimes demonstrates awareness of LGBTQ+ issues and identity questions, providing affirming responses that validate teens' experiences. The system can offer supportive language around sexual orientation and gender identity when these topics don't trigger its inconsistent content filters.

The biggest risks

Across the board, Meta AI—whether in "assistant" mode or in "companion" mode—is unacceptably risky for teens. As a result of this unacceptable risk level, Common Sense Media strongly recommends that teens under the age of 18 do not use this product under any circumstances.

 

Our testing across Instagram, WhatsApp, Facebook, and Meta AI revealed consistent patterns of dangerous behavior across multiple categories. This is dangerous because research shows that online risks cluster together, meaning that teens exposed to one type of harmful content are much more likely to encounter others. Meta AI's failures create exactly this kind of toxic combination.

 

Meta AI's self-harm detection systems are fundamentally broken. Even when testers using accounts with teen ages explicitly disclosed active self-harm, the system provided no safety responses or crisis resources. In this example, crisis responses should have been provided after the user disclosed self-harm.

Meta AI conversation

We're already seeing news reports of AI chatbots, including Meta AI, triggering dangerous behaviors in vulnerable users. Since AI interactions involve extended online time with nonhuman entities, we must anticipate and prevent similar risks before they escalate—especially for teens who are already at higher risk.

 

Research consistently shows that increased social media use is linked to higher rates of self-harm and suicidal behaviors among teens. Key risk factors include cyberbullying, exposure to self-harm content, and excessive screen time. While social media can provide some benefits like peer support and recovery communities, the harmful effects far outweigh the positives.

Our recommendations

For parents

  • Do not allow teens to use Meta AI in any form, on any platform, unless safety systems are completely rebuilt.

  • Be aware that teens may receive dangerous advice from Meta AI and Meta AI companions that could lead to serious harm.

  • Know that Meta AI's current content filters are fundamentally broken and cannot be relied upon.

  • Monitor AI interactions the same way you would monitor social media. Research shows that active parental involvement is one of the strongest protective factors against online risks.

For teens

  • Remember that AI companions are not real friends or trusted professionals, and cannot provide reliable support for serious problems.

  • Seek help from trusted adults for mental health, relationship, or safety concerns.

  • Be aware that AI systems like Meta AI may provide dangerous advice that could cause serious physical or mental harm.

For Meta

  • Immediately remove Meta AI access for users under 18 until safety systems are completely rebuilt.

  • Implement comprehensive safety training that prioritizes child protection over engagement.

  • Replace keyword-based filtering with context-aware safety systems.

  • Add mandatory cooling-off periods and human review for sensitive conversations.

  • Eliminate false claims of reality that create harmful parasocial relationships.

  • Give parents greater control and oversight for any teen AI interactions.

For Policymakers

  • Investigate Meta's safety practices for potential violations of online child protection laws.
  • Require transparent safety testing before AI systems can interact with minors.
  • Establish liability frameworks for AI systems that provide harmful advice to children.

 

FULL REPORT

Read the complete risk assessment

↓ Download the report (PDF)